Last Updated: April 30, 2025
1. Introduction
At AltıÜç, the privacy and protection of our users' personal data is one of our top priorities. This Privacy and Data Protection Policy ("Policy") explains what information we collect through the AltıÜç mobile application and our related services, how we use and protect this information.
By accepting this Policy, you consent to the processing of your personal data for the purposes stated herein. Please read this Policy carefully. Your continued use of the application means that you accept the conditions specified in this Policy.
2. Information We Collect
While using the AltıÜç application, we may collect information in the following categories:
2.1. Information Provided by the User
- Account Information: Information you provide during account creation, such as name, surname, email address, phone number, date of birth, and profile picture.
- Profile Information: Interests, preferences, and other information you share optionally.
- Contact Information: Address, postal code, and other contact details.
- Content: Posts, comments, photos, and other content you share through the application.
- Payment Information: Payment method information you use for in-app purchases. (Your credit/debit card information is not stored directly by us, it is processed by our secure payment processors.)
2.2. Automatically Collected Information
- Device Information: Device type, operating system, device identifiers, and hardware information.
- Location Information: Precise location information (GPS coordinates) and general location information (city, country). (Location sharing can always be disabled from your device settings.)
- Usage Information: How you use the application, which features you use, and the content you interact with.
- Log Information: IP address, application usage time, error reports, and performance data.
- Cookies and Similar Technologies: Cookies and similar technologies used to remember your application preferences and improve your usage experience.
2.3. Information from Third-Party Sources
- Social Media Connections: When you log in with your social media accounts, we may receive your basic profile information from these platforms.
- Partners and Service Providers: Information received from third parties we work with to provide and improve our services.
- Public Sources: Information obtained from legally accessible public sources.
3. How We Use Information
We use the information we collect for the following purposes:
3.1. Providing and Improving Services
- Creating and managing your account
- Providing the products and services you request
- Improving the functionality and performance of the application
- Personalizing the user experience
- Providing customer support and assistance
- Informing you about updates and changes related to the application
3.2. Communication
- Informing you about our services and sending updates
- Sending technical notifications, updates, and security alerts
- Responding to your support requests
- Providing information about promotions, contests, and special offers (according to your communication preferences)
3.3. Analysis and Improvement
- Understanding usage habits and trends
- Monitoring application performance and detecting technical issues
- Developing new features and services
- Creating demographic analyses and statistics
3.4. Security and Fraud Prevention
- Protecting your account and data
- Detecting and preventing fraud, abuse, and unauthorized access
- Investigating and resolving security incidents
- Ensuring compliance with our terms of use
3.5. Advertising and Marketing
- Presenting content and advertisements tailored to your interests
- Measuring the effectiveness of advertising campaigns
- Customizing marketing communications
- Organizing promotions and contests
4. How We Share Information
We may share your personal data in the following situations and with the following parties:
4.1. Service Providers and Business Partners
- Technical Infrastructure Providers: Server, data storage, and cloud service providers.
- Payment Processors: Financial institutions and payment service providers that process payment transactions.
- Analytics and Monitoring Services: Services that analyze application performance and usage.
- Customer Support Services: Third-party service providers that provide user support.
- Marketing and Advertising Partners: Partners that conduct advertising display and marketing campaigns.
4.2. Legal Requirements
- When necessary to comply with a legal obligation
- When required by court orders or legal processes
- When requested by public authorities or regulatory agencies
- When necessary to protect our rights, property, or safety
4.3. Business Transfers
In the event of a company merger, acquisition, sale of assets, or similar business transfer, your personal data may be transferred as part of the transaction. In such a case, we will take necessary measures to ensure that your data continues to be protected.
4.4. Sharing with User Consent
We may share your data in other cases where you explicitly consent.
5. Data Security
We take various technical and organizational measures to ensure the security of your personal data, including but not limited to:
- Protecting data transmission using industry-standard SSL/TLS encryption technologies
- Limiting and controlling access to data storage systems
- Implementing firewalls, encryption, and other protective measures
- Conducting regular security assessments and tests
- Training our employees on data privacy and security
We would like to note that no data transmission or storage method is 100% secure. Therefore, while we take reasonable measures to protect your personal data, we cannot guarantee absolute security.
6. Data Retention and Deletion
We retain your personal data for as long as necessary to provide our services and fulfill our legal obligations. Retention periods may vary depending on the following factors:
- The period your account is active
- Legal, regulatory, accounting, or reporting requirements
- Time periods necessary for dispute resolution
- Time periods necessary for our business purposes
When you delete your account or request the deletion of your data, we will delete or anonymize your personal data from our systems within a reasonable time. However, we may retain certain information as necessary to fulfill our legal obligations, resolve disputes, or enforce our agreements.
7. User Rights
Under the Personal Data Protection Law No. 6698 (KVKK), you have the following rights regarding your personal data:
- Learning whether your personal data is being processed
- Learning the purpose of processing your personal data and whether it is being used in accordance with this purpose
- Knowing the third parties to whom your personal data is transferred, domestically or abroad
- Requesting the correction of your personal data if it is incomplete or incorrectly processed
- Requesting the deletion, destruction, or anonymization of your personal data
- Requesting that the correction, deletion, or destruction of your personal data be notified to third parties to whom your personal data has been transferred
- Objecting to the occurrence of a result against you by analyzing your processed data exclusively through automated systems
- Requesting compensation for damages in case you incur damages due to unlawful processing of your personal data
To exercise these rights, you can contact us using the methods specified in the "Contact" section below.
8. Children's Privacy
The AltıÜç application is not designed for children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that data promptly. If you are a parent or guardian and you think that your child has provided us with personal data, please contact us using the contact information below.
9. International Data Transfers
As AltıÜç, our servers and service providers may be located inside and outside of Turkey. Therefore, your personal data may be transferred to different countries and may be stored or processed in these countries. The data protection laws of these countries may differ from those of Turkey.
When we transfer your personal data abroad, we take necessary measures to ensure adequate protection of your data. These measures include using international data transfer mechanisms specified in the KVKK and relevant regulations.
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes to the Policy, we will notify you by publishing the updated Policy in the application or by sending you an email. We will indicate the date the changes go into effect as "Last Updated Date" at the beginning of the Policy.
Your continued use of the application means that you accept the updated Privacy Policy. If you do not accept any changes, please stop using the application and delete your account.
11. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us using the contact information below:
To exercise your rights under the KVKK, you can send your written application to the above address or send it to [email protected] using Registered Electronic Mail (KEP), Secure Electronic Signature, Mobile Signature, or your email address registered in our system.