Last Updated: April 30, 2025
SELLER:
BUYER:
The user who conducts transactions through the AltıÜç mobile application and registers their information during application membership.
The subject of this distance sales agreement is to determine the rights and obligations of the parties in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the sale and delivery of the product/service purchased by the BUYER through the AltıÜç mobile application belonging to the SELLER, the features and sales price of which are specified below.
The BUYER can purchase the following products and services through the application:
The features and price of the ordered product/service will be clearly shown to the buyer in the application before the order. Before payment, the order summary will be presented to the buyer for confirmation.
This agreement enters into force on the date it is approved by the BUYER in electronic environment. The BUYER's placing an order for the product/service and completing the payment process means that they accept all the conditions in this agreement.
Payment Options:
Delivery of Digital Products and Services:
Digital products and services will be made available to the BUYER immediately after the payment process is completed. Digital content subscriptions will be valid for the period specified at the time of purchase.
E-Wallet Balance Loading:
E-wallet balance loading will be performed immediately after the payment process is completed. The loaded balance will be viewable in the digital wallet account history.
The BUYER loses the right of withdrawal in digital content or service purchases if the product/service has been delivered and started to be used. This situation is determined as an exception in accordance with Article 47/1(b) of the Consumer Protection Law No. 6502 and Article 15 of the Distance Contracts Regulation.
For non-digital physical products (if any), the BUYER has the right to withdraw from the agreement within 14 (fourteen) days from the date of receipt of the product without showing any reason and without paying any penalty.
Exercise of the Right of Withdrawal:
The following conditions apply in case of return of physical products:
The SELLER undertakes to respect and comply with consumer rights within the scope of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
The BUYER can forward their complaints about the product/service subject to the agreement to the SELLER via the email address [email protected] or through the "Help" section in the application.
Consumer Arbitration Committees and Consumer Courts have jurisdiction in disputes arising from this agreement. In case of a dispute, the BUYER will first convey their complaint to the SELLER, and if a solution cannot be found, they can apply to legal authorities.
In case of dispute:
(Note: The specified values can be updated in line with legal changes.)
Events such as natural disasters, fire, explosions, civil wars, wars, uprisings, public movements, declaration of mobilization, strikes, lockouts, and epidemics, which are beyond the control of the parties, will be accepted as force majeure.
In case of force majeure, the affected party will immediately notify the other party of the event and will show due diligence to fulfill their obligations. Force majeure justifies the affected party's suspension of their obligations for a reasonable period of time.
The SELLER declares and undertakes to protect the BUYER's personal data within the scope of the Personal Data Protection Law No. 6698 and to use this data only to the extent necessary for legal obligations and service performance.
The BUYER consents to the processing and storage of their personal data. The "Privacy Policy" can be reviewed for the BUYER's rights regarding their personal data and detailed information.
The SELLER reserves the right to change the provisions of this agreement when deemed necessary. Changes will be notified to the BUYER through the application or via email. Continuing to use the application after the publication of the changes means accepting the changes.
The SELLER has the right to unilaterally terminate the agreement in case the BUYER acts contrary to the provisions of the agreement. In this case, the fees paid may not be refunded.
In cases where there is no provision in this agreement, the provisions of the Consumer Protection Law No. 6502, the Distance Contracts Regulation, and the Turkish Code of Obligations will be applied.
This agreement, consisting of 15 (fifteen) articles, enters into force on the date it is approved by the BUYER in electronic environment and becomes binding between the parties.