Distance Sales Agreement

Last Updated: October 15, 2025

1. Parties to the Agreement

SELLER:

  • Title: ALTİÜÇ - ZEKİ YILDIRIM İNŞAAT
  • Address: Şanlıurfa, Türkiye
  • Phone: +905326101163
  • Email: [email protected]

BUYER: [YOUR NAME]

The user who conducts transactions through the ALTİÜÇ - ZEKİ YILDIRIM İNŞAAT mobile application and registers their information during application membership.

2. Subject of the Agreement

The subject of this distance sales agreement is to determine the rights and obligations of the parties in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the sale and delivery of the product/service purchased by the BUYER through the ALTİÜÇ - ZEKİ YILDIRIM İNŞAAT mobile application belonging to the SELLER, the features and sales price of which are specified below.

IMPORTANT NOTE: ALTİÜÇ - ZEKİ YILDIRIM İNŞAAT application is NOT a marketplace. We are exclusively the seller, supplier, and responsible party for all products offered for sale through the application. No third parties, other users, or external sellers can sell products. All commercial transactions are conducted directly with our company.

3. Product/Service Information

The BUYER can purchase the following products and services through the application:

3.1. Physical Products (E-Commerce)

The SELLER sells physical products through the application based on the B2C (Business to Consumer) model.

SELLER RESPONSIBILITY AND AUTHORITY:

  • ALTİÜÇ - ZEKİ YILDIRIM İNŞAAT is the SOLE and EXCLUSIVE seller of all products.
  • ALTİÜÇ - ZEKİ YILDIRIM İNŞAAT application is NOT a marketplace, intermediary platform, or multi-seller e-commerce site.
  • Application users, other companies, or third parties CANNOT sell products.
  • All products offered for sale are directly in our company's stock and supplied by our company.
  • The quality, warranty, and all legal responsibilities of the products belong to our company.
  • When the BUYER places an order, they enter into a commercial relationship directly with the SELLER.

PRODUCT INFORMATION:

  • Product Categories: Clothing, electronics, home goods, food, and other consumer products.
  • Product Features: The name, description, technical features, price, tax information, and shipping cost of each product are displayed before ordering.
  • Stock Status: Product stock status is displayed in real-time. Orders are not accepted if stock is depleted.
  • Delivery Time: Products are shipped via cargo within 3-7 business days after order confirmation.
  • Shipping Information: Delivery is made through contracted cargo companies. Tracking number is shared through the application.

3.2. Digital Wallet Services

  • E-Wallet Balance Loading: Loading Turkish Lira (TL) into the in-app digital wallet.
  • Wallet Usage: Loaded balance can be used for e-commerce shopping, advertising payments, and other in-app services.
  • Money Withdrawal: Users can transfer their wallet balance to bank accounts within certain limits and conditions.
  • Refund Transactions: Refunds from product returns and ad cancellations are credited to the digital wallet as TL.

3.3. Advertising Campaigns

  • Paid Advertising Services: Users can create advertising campaigns for specific periods (7 days, 14 days, 30 days, etc.) through the application.
  • Pricing: Advertising fees are calculated on a daily basis and collected before the campaign starts.
  • Cancellation and Refund: In case of campaign cancellation, the fee calculated for the remaining days is automatically refunded to the digital wallet.

3.4. Other Digital Services

  • Digital Content Subscriptions: Subscription services that provide access to special content within the application.
  • Premium Account Features: Privileged services such as ad-free experience, advanced features, and priority customer service.
  • Discount Coupons and Gift Certificates: Discount and gift certificate purchases that can be used at various businesses in the city.

The features and price of the ordered product/service will be clearly shown to the buyer in the application before the order. Before payment, the order summary will be presented to the buyer for confirmation. All prices are shown including VAT.

4. Entry into Force of the Agreement

This agreement enters into force on the date it is approved by the BUYER in electronic environment. The BUYER's placing an order for the product/service and completing the payment process means that they accept all the conditions in this agreement.

5. Payment and Delivery

5.1. Payment Options

  • Credit/Debit Card: Visa, Mastercard, American Express, and other accepted cards
  • Bank Transfer/EFT: Payment via bank transfer or EFT
  • E-Wallet Balance: Payment with in-app digital wallet balance
  • Mobile Payment: Payment through mobile operators (if available)
  • Installment Payment: Installment options with credit card (varies by campaigns)

All payment transactions are carried out through secure payment infrastructure (SSL/TLS encryption) and processed in accordance with PCI DSS standards.

5.2. Delivery of Physical Products

  • Delivery Time: Orders are shipped within 3-7 business days after payment confirmation and delivered within 3-10 business days.
  • Cargo Company: Delivery is made through contracted cargo companies (Aras Cargo, Yurtiçi Cargo, PTT Cargo, etc.).
  • Cargo Tracking: The tracking number is shared through the application and via SMS/email after the product is shipped.
  • Delivery Address: The BUYER is responsible for providing accurate and complete delivery address information during the order.
  • Shipping Cost: Shipping cost may vary depending on the order amount and campaigns. Free shipping limits are specified in the application.
  • Delivery Issues: If the product cannot be delivered or is delivered damaged/incomplete, the BUYER must immediately inform the SELLER.

5.3. Delivery of Digital Products and Services

Digital products and services will be made available to the BUYER immediately after the payment process is completed. Digital content subscriptions will be valid for the period specified at the time of purchase. Advertising campaigns will start broadcasting on the specified date after payment confirmation.

5.4. E-Wallet Transactions

  • Balance Loading: E-wallet balance loading will be performed immediately after the payment process is completed.
  • Balance Viewing: Loaded balance and all transaction history can be viewed from the digital wallet section.
  • Money Withdrawal: Wallet balance is transferred to the bank account within 1-3 business days upon request.
  • Refund Transactions: Refunds from product returns and ad cancellations are automatically reflected to the wallet.

6. Right of Withdrawal

6.1. Right of Withdrawal for Physical Products

In accordance with the Consumer Protection Law, the BUYER has the right to withdraw from the agreement within 7 (seven) days from the date of receipt of the physical product without showing any reason and without paying any penalty.

Exercise of the Right of Withdrawal:

  • The BUYER can notify their intention to exercise the right of withdrawal from the "My Orders" section in the application or by sending an email to [email protected].
  • It is sufficient that the notification regarding the exercise of the right of withdrawal reaches the SELLER before the 7-day period expires.
  • The BUYER is obliged to return the product for which they exercised the right of withdrawal within 10 (ten) days following the notification.

Return Process and Refund:

  • The returned product is examined by the SELLER and its compliance with return conditions is evaluated.
  • When the return is approved, the product price is refunded to one of the following methods:

Refund Methods:

  1. To in-app digital wallet (fast refund - instant): Refund amount is instantly credited to your digital wallet.
  2. To original payment method (credit card, bank account - 7-14 business days): Refund amount is reflected to your payment card or account.

Wallet refund option is faster and available instantly. You can transfer your wallet balance to your bank account free of charge at any time. You can choose your refund method during the return request.

Return shipping cost is borne by the BUYER (unless the product is defective/damaged).

Cases Where the Right of Withdrawal Cannot be Exercised:

  • Products that are not suitable for hygiene and health reasons and have been opened after delivery
  • Single-use products
  • Products that spoil quickly or have a risk of expiration
  • Products prepared according to the BUYER's request or clearly personal needs
  • Products whose packaging has been opened, used, spoiled, or become impossible to return after delivery
  • Products that cannot be returned by their nature (software, music, video, etc. copyable products)

6.2. Right of Withdrawal for Digital Products and Services

The BUYER loses the right of withdrawal in digital content or service purchases if the product/service has been delivered and started to be used. This situation is determined as an exception in accordance with Article 47/1(b) of the Consumer Protection Law No. 6502 and Article 15 of the Distance Contracts Regulation. There is no right of withdrawal for digital content subscriptions, premium account features, and other digital services.

6.3. Cancellation Right for Advertising Campaigns

Cancellation right applies instead of the right of withdrawal for advertising campaigns:

  • The BUYER can cancel the active advertising campaign at any time.
  • In case of cancellation, the fee calculated for the remaining days is automatically refunded to the digital wallet.
  • Example: If a 7-day campaign of 7,000 TL is canceled on the 3rd day, 4,000 TL for the remaining 4 days will be refunded to the wallet.
  • No refund is made for the past days of the campaign.

7. Return Conditions and Process

7.1. Return Conditions for Physical Products

  • The product to be returned must be unused, undamaged, and in its original packaging.
  • All accessories, invoice, and other documents delivered with the product must be returned complete and intact.
  • There should be no modification, alteration, or sign of use on the product.
  • Return shipping cost will be borne by the BUYER (unless the product is defective or damaged).
  • The responsibility of delivering the products to be returned to the SELLER's address belongs to the BUYER.

7.2. Return Process

  1. The BUYER notifies the return request from the "My Orders" section in the application or customer service channels.
  2. The BUYER selects the refund method (digital wallet or original payment method).
  3. The SELLER evaluates and approves the return request.
  4. The BUYER sends the product to the specified address for the approved return.
  5. Quality control is performed after the product reaches the SELLER.
  6. If the return is approved, the product price is refunded according to the method chosen by the BUYER.
  7. Refund is made according to the selected method after return approval.

7.3. Damaged/Defective Product Delivery

When the product is delivered damaged, defective, or incomplete:

  • The BUYER must notify the SELLER of the situation within 3 (three) days from the moment of receipt of the product.
  • The SELLER will take the necessary steps to resolve the issue after receiving the notification.
  • Shipping cost for damaged/defective product is covered by the SELLER.
  • A new product shipment or full refund is made to the BUYER.

7.4. Advertising Campaign Cancellation and Refund Process

  • The BUYER can cancel the active advertising campaign through the application.
  • Cancellation process takes place immediately and the ad is removed from broadcast.
  • The fee calculated for the remaining days is automatically calculated and refunded to the digital wallet.
  • Ad cancellation refunds are only made to the digital wallet (for fast processing).
  • Refund process is completed within 24 hours at the latest.
  • If inappropriate or unlawful advertising content is detected, the campaign may be canceled by the SELLER and no refund may be issued.

8. Consumer Protection

The SELLER undertakes to respect and comply with consumer rights within the scope of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

The BUYER can forward their complaints about the product/service subject to the agreement to the SELLER via the email address [email protected] or through the "Help" section in the application.

9. Dispute Resolution

Consumer Arbitration Committees and Consumer Courts have jurisdiction in disputes arising from this agreement. In case of a dispute, the BUYER will first convey their complaint to the SELLER, and if a solution cannot be found, they can apply to legal authorities.

In case of dispute:

  • District Consumer Arbitration Committees for disputes with a value of less than 15,000 TL,
  • Provincial Consumer Arbitration Committees for disputes with a value between 15,000 TL and 30,000 TL,
  • Consumer Courts for disputes with a value of more than 30,000 TL have jurisdiction.

(Note: The specified values can be updated in line with legal changes.)

10. Force Majeure

Events such as natural disasters, fire, explosions, civil wars, wars, uprisings, public movements, declaration of mobilization, strikes, lockouts, and epidemics, which are beyond the control of the parties, will be accepted as force majeure.

In case of force majeure, the affected party will immediately notify the other party of the event and will show due diligence to fulfill their obligations. Force majeure justifies the affected party's suspension of their obligations for a reasonable period of time.

11. Protection of Personal Data

The SELLER declares and undertakes to protect the BUYER's personal data within the scope of the Personal Data Protection Law No. 6698 and to use this data only to the extent necessary for legal obligations and service performance.

The BUYER consents to the processing and storage of their personal data. The "Privacy Policy" can be reviewed for the BUYER's rights regarding their personal data and detailed information.

12. Amendment to the Agreement

The SELLER reserves the right to change the provisions of this agreement when deemed necessary. Changes will be notified to the BUYER through the application or via email. Continuing to use the application after the publication of the changes means accepting the changes.

13. Termination of the Agreement

The SELLER has the right to unilaterally terminate the agreement in case the BUYER acts contrary to the provisions of the agreement. In this case, the fees paid may not be refunded.

14. Other Provisions

In cases where there is no provision in this agreement, the provisions of the Consumer Protection Law No. 6502, the Distance Contracts Regulation, and the Turkish Code of Obligations will be applied.

15. Validity

This agreement, consisting of 15 (fifteen) articles, enters into force on the date it is approved by the BUYER in electronic environment and becomes binding between the parties.

SELLER: ALTİÜÇ - ZEKİ YILDIRIM İNŞAAT Mobile Application Services Inc.

BUYER: ALTİÜÇ - ZEKİ YILDIRIM İNŞAAT Application User